Refund Policy

Last updated: 24 September 2026

1. Overview

This Refund Policy explains when and how you can claim a refund for premium plans and add-on services purchased on Pasand Shaadi. Free membership never requires payment and is not covered by this policy.

2. Cooling-Off Period

You may request a full refund within 7 days of your first premium purchase if your profile has not yet been shortlisted, matched or connected with another member. This is our goodwill cooling-off policy for new purchases.

3. Partial Refunds

For purchases made beyond the cooling-off period, a pro-rated refund may be granted for unused service when a request is made before the end of the current billing period. The unused portion is calculated from the date of request.

4. Non-Refundable Cases

• Plans already used to connect with or initiate contact with other members.
• Purchases made more than 30 days before the refund request.
• Refund requests made after finding a match or concluding a successful relationship.
• Instances where the member breached our Terms & Conditions.

5. How to Request a Refund

Submit a request with your registered email, order ID and the reason for the refund to refunds@pasandshaadi.com or via our Contact page. Our billing team will respond within 2 business days.

6. Processing Time

Approved refunds are processed within 7–10 business days to the original payment method. Depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account.

7. Duplicate or Erroneous Charges

If you were charged twice or billed in error, we will refund the incorrect amount in full on verification — no cooling-off period applies in such cases.

8. Contact Us

Questions about refunds? Write to us at refunds@pasandshaadi.com or reach our billing team via the Contact page.

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