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Frequently Asked Questions

Everything you need to know about creating a profile, matching, safety and our plans. Can't find an answer? Contact us.

Getting Started Matching Privacy & Safety Plans & Pricing Help & Support

Getting Started

Creating and managing your profile on Pasand Shaadi.

Click Create Profile in the top menu, share your basic details — education, profession, family background and partner preferences — and submit. It takes less than two minutes, and your profile is live once verified.

The more complete your profile, the better your matches. Include your height, education, profession, hobbies, family details and a clear photo. Always keep the information honest — authenticity leads to the best connections.

Yes. You can update your photos, preferences and details any time from your dashboard. Deleting your profile permanently removes all your data — contact support and we'll complete the deletion within 24 hours.

Registration, browsing and receiving match suggestions are completely free. Premium upgrades are optional and unlock conveniences like priority support.

Matching & Compatibility

How our matchmaking engine works for you.

Our engine weighs age, location, religion, community, education, profession and lifestyle preferences, along with family expectations, to surface compatible profiles you can accept, skip or request more details on.

Absolutely. Use the advanced search on the Browse Profiles page to filter by age, religion, education, profession, city and much more.

Open any profile and choose Send Interest. If the other member accepts, you can chat securely. Contact numbers are revealed only after both sides agree to move forward.

Yes — Pasand Shaadi is built for families. Add family members who get their own dashboard to review shortlists, discuss matches and coordinate meetings with full privacy.

Privacy & Safety

How we keep your data and experience safe.

Yes. Your contact details are never shared publicly and are revealed only to profiles you choose to connect with. Our privacy settings give you full control over what others can see.

Every profile is screened against a government ID along with supporting documents and family consent before it goes live. Verified badges are shown on profiles that have passed all checks.

Yes. You can choose to hide your profile from certain profiles, communities or cities, and even go invisible to everyone except your shortlisted matches.

Use the Report option on any profile or email our Trust & Safety team. Reports are reviewed 24/7 and action is taken immediately.

Plans & Pricing

Understanding our free and premium offerings.

Free members can create a profile, browse unlimited profiles, receive match suggestions and send a limited number of interests every week. Upgrading is always optional.

Premium adds unlimited interests and photo unbinding, plus contact numbers that are revealed instantly, priority support and a profile that stands out in search.

Yes, anytime. Your premium benefits continue until the end of the billing period. Autorenewal can be switched off in your account settings.

We accept all major credit and debit cards, UPI and internet banking. Payments are processed securely and receipts are shared instantly by email.

Help & Support

Assistance whenever you need it.

Reach us via the Contact page, email at support@pasandshaadi.com, or phone/WhatsApp on +91 98 7654 3210, Monday to Saturday, 9 AM – 8 PM IST.

Click Forgot password? on the login page. We'll email you a secure reset link that expires in 30 minutes.

Yes. Our relationship counsellors offer free guidance on courtship, first meetings and family introductions as part of every plan.

Still have questions?

Our support team usually replies within one business day. Write to us and we'll get back to you shortly.

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